1. We don't have to maintain a physical space, so our overhead costs are MUCH lower than a traditional clinic.
2. Our practitioners LOVE the flexible nature of online treatment and the ability to work from home, so they're happy to do it for a lower fee.
3. Naturopathic doctors tend to be deeply passionate about helping people improve their health. If they were in it just for the money, they would choose more of a conventional healthcare field. Our naturopaths in particular are all tremendously caring, socially-conscious people who mostly just want a chance to serve more people.

Whether you’re trying to optimize your already good health, manage an ongoing condition, or deal with a serious health issue, there's always room to improve your life, which is why most of our clients get results.

One of the best parts of us being able to offer this service so affordably is that it gives you a chance to communicate with your practitioner on a much more regular basis than usually happens in an in-person clinic, and more communication leads to better results.

That's why we're so happy to offer a 1 month, 100% money-back guarantee - because we know most of our clients won't need it.

For the most part, yes, absolutely. If a practitioner thinks you need to see someone in person, for example for a required physical exam, they'll let you know.

But the practitioners who work through BetterCare.Online are educated, experienced, licensed, and able to work with most people who come our way.

Privacy and security are priority #1 for us. Your communication with your practitioner is seen only by them and is protected by regulations. We never share your information with anyone else unless you ask us to.

We strive to fully comply with all American HIPAA/FNMRA regulations as well as individual state regulations, and Canadian PHIPA/PIPEDA/RHPA regulations as well as provincial regulations (e.g. CONO). This includes a monthly update based on new laws and regulations are passed.

We have consulted with regulatory boards and make every effort to ensure our infrastructure allows Practitioners in various jurisdictions to be fully compliant with their regulatory boards. More details can be found in our terms of use.

We use HIPAA/PIPEDA-compliant software and procedures for all sensitive data. All messages are encrypted by 256-bit encryption. Our sites are TLS/SSL.

We don't store your credit card information - that's all handled by trusted parties like Stripe.

We have practitioners who specialize in working with many situations, including (but not limited to):

• Stress, anxiety, and depression
• Women’s health conditions (problematic periods, cramps, menopause, uterine conditions, PMS, hormone imbalances)
• Gastrointestinal conditions (bloating, constipation, heartburn, acid reflux, diarrhea, IBS, IBD)
• Infertility (men and women), pregnancy and pediatrics
• Endocrine conditions (thyroid problems, adrenal problems, diabetes)
• Skin issues (acne, eczema, dermatitis)
• Diabetes
• Autoimmune (celiac, diabetes, Graves', multiple sclerosis, psoriasis, rheumatoid arthritis)
• Fibromyalgia
• Headaches and migraines
• Aging well, dementia, Alzheimer’s
• Pain management (arthritis, back pain, muscle pain)
• Asthma
• Fatigue, insomnia, sleep apnea and low energy
• Weight loss
• ...And more.

That said, if you answer yes to any of the following questions, we strongly suggest you seek care from a medical doctor before working with us:

• Are you are in an urgent crisis or an emergency situation?
• Have you have been diagnosed with a severe mental illness?
• Do you have unexplained weight loss, unexplained night sweats, or unusual bleeding?
• Do you have any unexplained masses, lumps, or growths?
• Do you have unexplained coughing up of blood, urinating of blood, or blood in your stool?
• Do you have unexplained chest pain or heart palpitations?
• Do you have thoughts of suicide or of harming yourself?

Within 24 hours (often within just 1 hour), we’ll match you with the practitioner we think is best for you and your situation. We’re pretty good at that, and all practitioners on BetterCare.Online are educated, experienced, and licensed by their professional regulatory boards.

That said, if you feel you’d like to try someone else, you can always message us to request a change - to do that, log in to your account and send a message to ‘Support’.

We wrote about naturopathy right here.

Our naturopaths are licensed doctors, educated for 7+ years (just like conventional doctors), who work with you virtually, via video and messaging, wherever you are and whenever you need it.

One of our main objectives when starting this project was to improve the quality of healthcare in the world, and part of that is giving great practitioners a chance to do more of what they do best. We work with NDs from all regulated jurisdictions to ensure NDs are practicing in compliance with their regulatory bodies.

No, you won’t require any special software. You'll just need a webcam and a decent internet connection, and we recommend the following browser:

• Computer (Windows or Mac). Use Google Chrome.
• Android phone or tablet. Use Google Chrome.
• iPhone, iPad. Use Safari.

Whichever device you use, the video usually works very well, even if you’re in a remote location with just average internet.

Once you've registered, we'll give you access to your account.

To schedule a session, login to your account and make sure you’re on the ‘Available Services’ tab, which is where you automatically end up upon logging in (if you find yourself on the ‘Home’ page instead, you first need to choose BetterCare.Online under the ‘Businesses’ area, which will take you back to the ‘Available Services’ tab).

Then you can find ‘Video Session’ and click ‘Book Appointment’ next to it, choose your practitioner, choose your date/time, and click ‘Schedule’. You’re all set!

This is similar to Skype but much more secure (side note: Skype is not a good place to share private information because it’s inherently insecure).

To talk with your practitioner via video, simply schedule a time with him or her and then be sure you’re logged into your account in time for your session (you’ll get an email reminding you of the appointment 2 hours before and again 15 minutes before).

It’s a good idea to get there early to click the ‘Test Video/Audio’ button to make sure everything is working.

During the session, there’s also a live chat where you can type to each other and share files and images.

You can send a secure message to your practitioner whenever you want.

Login to your account and make sure you’re on the ‘Available Services’ tab, which is where you automatically end up upon logging in (if you find yourself on the ‘Home’ page instead, you first need to choose BetterCare.Online under the ‘Businesses’ area, which will take you back to the ‘Available Services’ tab). Find ‘Send a message’ and click ‘Send Message’ next to it.

Your practitioner will then read your messages and respond usually within a few hours (you’ll get an email whenever they respond).

You pay with Credit Card. We don't accept PayPal because it's not allowed under certain health care regulations.

Yes, there's a good chance you can. Our services are often covered by health insurance, so we give you receipts you can submit to claim your health benefits.

Coverage and benefits for Naturopathic Medicine services change from one health insurance company to another and from plan to plan, so if you’re considering using your health insurance, you’ll need to check your own plan.

On top of that, BetterCare.Online offers exceptionally affordable pricing in the hopes of providing access to alternative and complementary medicine to those who are unable to afford it at the typical in-person rates and for those who may not have insurance or health benefits.

As long as you want. Some people jump in for just a session or two to work on a fairly simple health issue while others may stick around for a year or more to work on a more challenging issue or a series of issues. It’s all up to you.

We find the best practitioners and try to make it as affordable and convenient as possible for you to speak with them.

The actual health care service is provided by those licensed, independent practitioners who aren’t employees of BetterCare.Online. We have also consulted with regulatory bodies and ensure we have set-up our infrastructure so that practitioners are able to practice in compliance with their regulations.